Time is Money at Chipotle

Published Wednesday, April 30, 2008

We don’t have any soothing words to make you feel better about a period in which rising food and energy prices drive up your operating costs while simultaneously making your customers less able to afford eating out. So let’s take a break from the doom and gloom and look instead at fast casual juggernaut Chipotle’s attempt to solve a happier problem: Lines so long they turn customers off. The possible solution: Handheld point-of-sale (POS) systems the company is now testing in 50 units. Can tech gear like this really improve throughput at busy restaurants? Any ...

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