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May: Back To the Basics

Anyone with even a small bit of gray in their mane has lived through a down economic cycle or three. During such times all businesses, not just restaurants, are inevitably directed by the gurus of commerce to perform one ‘simple’ feat. That is, “get back to basics.” This admonition, generally emanating from consultants who are not actually operators with fiduciary responsibilities, carries a strange implication. One has to wonder whether operators during flush times have gotten away from basics such as food quality and hospitality and sound financial management. And if so, what wonderful things have they been ...

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